Return / Exchange Policy

1. Return eligibility

We accept returns for eligible products. Electronic devices containing lithium batteries are generally not eligible for change-of-mind returns once they have been powered on, exposed to water, disassembled, or have broken seals.

2. Return window

Change-of-mind requests must be submitted before the order is shipped. We do not accept returns for used, submerged, unsealed, incomplete, badly damaged or de-labeled items. Personalized, special-order and final-sale products are excluded.

3. Condition of return

Return items in original packaging with accessories, manuals, warranty cards and serial labels intact. Do not disassemble or modify the unit. Provide the original order number. Refunds are issued only after inspection.

4. Return shipping costs

If we sent the wrong item, obvious shipping damage or a manufacturing defect, we cover return shipping after verification. Change-of-mind returns are paid by the customer. International lithium-battery returns follow carrier rules and related costs are the customer’s responsibility.

5. Shortages, wrong items & DOA

Inspect the device on receipt. Report damage, shortages or wrong items with photo/video evidence within 48 hours of delivery.

6. Non-returnable circumstances

Water damage, salt corrosion, impact deformation, broken waterproof seals, tampered screws, consumables, and B2B contract orders are not covered by this retail policy.